Check In; Check Out: Managing Hotel Operations (7th Edition) / Jerome J. Vallen ; Gary K. Vallen ; Sharon Ross ; Gary Vallen ; Gary K Vallen (2004) Book Details Subject Management & Business Publication Date 5/14/2004 Nr of Pages 656 Format (size) Hardcover (26.2cm x 20.9cm) Publisher Prentice Hall Language e Plot Welcome to the seventh edition of Check-In Check-Out, a hotel management text. Like the previous editions, which span 30 years, this release is current and complete. The work has kept step with each new, unfolding development in a business that is dynamic and challenging. In keeping with the book's tradition, there are no shortcuts, no superficial changes. The rewrite is complete. Accuracy, currency, and depth of coverage have been and continue to be the hallmarks of this lodging management text. Sales of guest rooms is the industry's largest income producer as well as its most profitable operating segment. Because the success of this critical department depends on the support of other units, some external to the organization, the discussion focuses on a broad view of lodging management. References throughout the chapters range from human resources to engineering; from accounting to telephone systems; from credit cards to email communications; from legal matters to travel agents; from environmental issues to global distribution systems; from spas to hurdle pricing. Lodging management is an integral part of the world of business. The book's contents provide for that. Previous users will find new resources: Web site addresses is one example. Researchers will find expanded references: A definitive glossary is one example. Students will find in-depth coverage of content offered in no other hotel textbook: The impact of other events on lodging's future, such as Web reservations, is one example. Operating managers will find answers to the how to: How to empower employees to settle complaints is one example. Welcome to the latest edition of a tradition in hotel operations and education. More Details Index 1622 Read It Yes LoC Classification TX911.3.M27V352 2005 Dewey 647.94/068 ISBN 0131126822 Edition 7th ed. Cover Price $92.00 Links Amazon US Links Amazon UK Links Amazon France